Refund policy

Refund Policy – Living In Faith Exchange

Last updated: August 5th, 2025

Thank you for supporting Living In Faith Exchange. Every purchase helps us continue sharing faith-filled resources and apparel. Because our clothing is custom-made to order through our print partner, Printful, we’ve created the following policy to ensure clarity and fairness for you as our valued customer.

1. Order Issues (Damaged, Misprinted, or Defective Items)

If your item arrives misprinted, damaged, or defective, please contact us within 7 days of receiving your order. We will work with our print partner to provide a replacement at no additional cost to you.

To speed up the process, include:

  • Your order number

  • Photos of the product and packaging showing the issue

2. Wrong Address or Undeliverable Packages

If the address you provide is incorrect and your order is returned to Printful, you will be responsible for the cost of reshipping to the correct address. We are unable to refund shipping costs for undeliverable orders.

3. Exchanges and Returns

Because each item is printed on demand specifically for you, we do not accept returns or exchanges for reasons such as:

  • Wrong size ordered

  • Change of mind

Please check our size guides carefully before ordering to ensure the best fit. If you have questions about sizing, reach out to us before placing your order—we’re happy to help.

4. Cancellations

Orders begin production shortly after they are placed. We cannot guarantee cancellations once an order has been submitted. If you need to cancel, contact us immediately at contact@livinginfaithexchange.com, and we will do our best to assist if production has not yet started.

5. Non-Returnable Items

For hygiene and safety reasons, certain products (e.g., hats, beanies, or intimate apparel) may be non-returnable unless defective. This will be noted on the product page.

6. Refunds (if applicable)

Refunds are only issued in cases where:

  • The product cannot be replaced due to stock or production issues

  • A damaged or defective product cannot be corrected with a replacement

Refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

7. How to Contact Us

If you have any concerns about your order, email us at contact@livinginfaithexchange.com with your order number and details. We’ll walk you through the next steps with care and clarity.

8. Note on Print Variation

Because our products are printed on demand, slight variations in color, placement, and print texture may occur. These are not considered defects and are part of the unique nature of custom-printed items.

Our Heart Behind This Policy

We are a small, faith-driven brand, and every piece is made especially for you. While we cannot accommodate returns for all situations, we promise to handle every order issue with integrity and care.